Octopus Trusted Partners

Samsung heat pump installed. I have to say from start to finish the service provided by Will and his team was outstanding. From initial contact with Jade who was extremely helpful to survey by Will and Farley my wife and I were very impressed with wills knowledge and manner. My first meeting on day of installation start, he impressed me with no problem can do attitude as he opted for the more difficult option to install pipe work when an easier and faster choice was available to him. His workmanship is to a very high standard, installation completed in time frame and endured multitude of questions I fired at him with positive answers at every occasion. We would have no hesitation in recommending Thermodynamics to carry out your heating installation. Thanks.

In arranging for our heat pump we dealt on the phone with Jade at Thermodynamics who was always cheerful,efficient and helpful. Will, the main installer, visited to assess our needs, which included a slimline water cylinder to fit in our airing cupboard.

We were worried that the installation of our pump would be very disruptive. However it went very smoothly. Installation began on a Monday at the end of January. Will and Farley began by replacing our hot water cylinder. We had a short period without hot water and then had hot water from the new cylinder’s immersion facility. Thermodynamics supplied us with electric heaters so we could warm our rooms as needed. Will and Farley were very easy to work with and very neat and tidy, careful to clean up after themselves everyday. Installation was complete by close on Thursday and the pump was handed over to us on the Friday.

We have been pleasantly surprised at how warm the pump keeps the house, maintaining the temperature better than our gas boiler. The pump also handles the hot water well - its immersion facility is only a fall back. The only problem was in connecting the pump to our Wi-Fi. This is apparently often tricky. Usually Thermodynamics manage to do it by persistently trying but in our case we had to have a visit from a Vaillant engineer (who also eventually did it by persistently trying). With this connection we can control the system via our phones. We have also given Thermodynamics phone access so they can if necessary monitor our system and adjust it for us remotely which Will did when adjusting our settings to suit our Cosy Octopus electricity tariff.

We have now had our pump for seven weeks. We are very pleased with it and would highly recommend Thermodynamics as installers.

These guys are the best. Having had some questionable advice from others they saved us so much money and got us the correct size heat pump for our place. They were so knowledgeable and efficient and fitted everything so quickly cleaning up after themselves. Would highly recommend.

Great team! Came when they said they would, did a fantastic job and were respectful throughout. Ours is a 200 year old stone built cottage and had no central heating whatsoever. The heating is working fantastically well and we love coming home to a warm house. They went above and beyond and maintained great communication. I cannot recommend this company highly enough.

From start to finish the team were amazing with their clear communication and their willingness to help. They went over and above and actually helped us save money on previous quotes. We couldn't be happier with the neat, tidy and considerate service and would highly recommend.

My heat pump needed its first service, Will booked me in at a convenient time, good value for money and prompt service, will be using you again. Thanks.